At Posh Boutique, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, we’re here to help.
- Return Window: Items must be returned within 30 days of the delivery date to be eligible for a refund or exchange.
- Item Condition: To be eligible, clothing and accessories must be unworn, unwashed, and in the original packaging with all tags still attached.
- Non-Returnable Items: Final sale items, intimate apparel (e.g., swimwear, bodysuits), and customized products cannot be returned.
- Return Shipping Fees: Customers are responsible for all return shipping costs unless the item received is defective or incorrect.
- Return Process:
- Email us at info@poshboutik.com with your order number to request a Return Merchandise Authorization (RMA).
- Once approved, package the item securely.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds are processed to the original payment method within 7-14 business days.
- Exchanges: If you need a different size or color, we recommend returning the original item for a refund and placing a new order to ensure the item remains in stock.